Expert Support That Goes the Distance
Technology is only as dependable as the team behind it, and with Think Smart Tech, you're never left on your own. From your very first consultation to long after installation day, our expert technicians are here to keep your systems running flawlessly with support plans designed to keep you connected.
*Exclusive to Colorado & Southern Missouri Clients*
On-Demand Support
per Month
Access to Daytime Remote Technical Support
Standard On-Site Scheduling
Standard Labor Rates
Limited Workmanship Warranty
Hardware Manufacturing Warranty
Same Week Response Time
Rates & Availability
- Remote Support: M-F, 8 AM - 4 PM
- Daytime On-site Support: M-F, 8 AM - 4 PM; $125 per hour (Plus $50 Trip Fee)
- After-Hours Remote Support: Not Available
- After-Hours On-site Support: Not Available
- No Support available on major federal holidays.
Essential
per Month
Unlimited Daytime Remote Technical Support
Priority On-Site Scheduling
Remote Access Support
Discounted Labor Rates
No Trip Fees
72 Hour Response Time
Rates & Availability
- Remote Support: M-F, 8 AM - 4 PM
- Daytime On-site Support: M-F, 8 AM - 4 PM; $125 per hour
- After-Hours Remote Support: Not Available
- After-Hours On-site Support: Not Available
- No Support available on major federal holidays.
*12 Month Agreement*
Premium
per Month
Unlimited Remote Support
No Trip Fees
Heavily Discounted Labor Rates
Designated Support Line
24 Hour Response Time
Rates & Availability
- Remote Support: Free (M-S 8 AM - 8 PM)
- Daytime On-site Support: M-F 8 AM - 4 PM; $100 per hour
- After-Hours Remote Support: $100 Per Hour
- After-Hours On-site Support: $300 per hour
- No Support available on major federal holidays.
*12 Month Agreement*
VIP
per Month
Unlimited Remote Technical Support
Unlimited On-Site support w/ priority scheduling
Free Daytime Labor
8 Hour Response Time
24 hour designated support line
Comprehensive Annual System Maintenance
Rates & Availability
- Remote Support: M-S, 8 AM - 8 PM
- Daytime On-site Support: M-F, 8 AM - 4 PM
- After-Hours On-site Support: $200 per hour
- No Support available on major federal holidays.
*12 Month Agreement*
Service Plans Catered To Your System Needs
Whichever service plan you choose, you’ll get hands-on support from a team deeply knowledgeable about your technology. Whether you need techs on-site or prefer the independence of troubleshooting apps, we have you covered.
The quick help you need is just a tap away with our DIY support app that covers tips and tricks for basic technology hiccups.
Service Plans Catered To Your System Needs
Whichever service plan you choose, you’ll get hands-on support from a team deeply knowledgeable about your technology. Whether you need techs on-site or prefer the independence of troubleshooting apps, we have you covered.
The quick help you need is just a tap away with our DIY support app that covers tips and tricks for basic technology hiccups.
Reach Out to Our Top-Notch Support Staff
If you have questions about your technology or need help resolving issues, we’re here to help. To make it easier for you to contact support, we’ve compiled all our necessary numbers and contact information in one place.
